Contents

          Acknowledgments    v                                                                   

          Preface    1                                                                                     

1        Three Goals: Prevent, Reduce, and Resolve    5                                            

2        Preventing Useless Anger and Harmful Conflict    21                     

3        Anger and Conflict Reduction    39               

4        Conflict Resolution    71                                        

5        The Threat of Violence    105                                                        

6        Do You Have an Anger Problem?    133                                         

7        Beyond Technique: A Journey of Head and Heart    155                

          References    165                                                                           

Some conflict is normal and inevitable within any organization.  But too much anger and too many disagreements can't help but harm productivity and lower morale.

Working Anger provides guidelines for handling conflict in ways that actually improve performance and help build positive attitudes.  It offers a practical, step-by-step program designed to help prevent unnecessary conflicts and successfully resolve disagreements when they do arise.

This book is for anyone who has had trouble dealing with their own frustration or who had become the target of someone else's anger at work.  It's also for supervisors or managers who are interested in helping their staff get along more effectively.  In a rapidly changing business climate where a new emphasis on team building has intensified the interdependency among employees, Working Anger is a key resource for healthy organizations and their employees.

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Copyright © 2001 [Pat and Ron Potter-Efron.]. All rights reserved.
 Revised: 04/14/03.